Horizon, even when your data runs out
Out of data?
Horizon is still here.
With Horizon recovery access on your eSIM, you can still reach our website to browse plans, buy an eSIM or top up when your travel data runs out.
Recovery access is activated. Final device and payment checks are in progress. An installed Horizon eSIM, mobile signal and available recovery access are required.
Your data has run out. Your trip has not.
A longer video call. A few extra videos. Another afternoon finding your way around a new city. It is easy to use more travel data than you expected, especially when there is still plenty of your trip ahead.
Horizon recovery access gives your installed eSIM a limited connection back to our website after its ordinary data allowance is exhausted. You can return to Horizon and choose what comes next: more data for today, a plan for your next destination or another eSIM. Keep your eSIM switched on and selected for mobile data, with data roaming enabled.
Browse plans, even after the last megabyte
You might need a little more data for the final days of a holiday. Perhaps you have decided to stay longer, or added another country to your route. Reaching the Horizon website gives you space to choose a plan that fits the trip you are actually taking.
Explore destinations, open the plan details and compare data allowance, coverage, validity and price. Recovery access covers the Horizon website, including the store and plan pages. You can look through your options from the same phone instead of making a decision before you know what you need.
Top up your eSIM without starting again
Your Horizon eSIM can stay on your phone for the next plan. Open My eSIMs, select the eSIM you are using and choose Top up for the same destination or Add country for your next stop. A refill adds another plan to that installed eSIM, so there is no new QR code to scan.
Choose your data, review the price and follow the payment steps. Return to Horizon to find the new plan in My eSIMs and follow its activation instructions. The new plan does not start until its first connection to a supported network in a covered destination. Once it is active, you can get back to your usual apps, maps and messages.
Buy another eSIM from the same phone
Recovery access also gives you a route to the Horizon store when you want to buy another eSIM. Browse the destination, choose a plan and continue through the available checkout options using the Horizon eSIM already providing your connection.
A new eSIM purchase and a top-up are different choices. A top-up keeps the profile already installed on your phone; a new eSIM comes with its own installation instructions. Use a working internet connection for that new profile download. If this is your first Horizon eSIM, complete the purchase and setup while you are connected, so the eSIM is ready for your trip.
What “offline eSIM top-up” means
Here, offline means your ordinary travel data has run out. Your phone still needs mobile signal. Horizon recovery access uses that connection to keep selected services within reach after a data allowance is exhausted or a package expires. Horizon covers the data used for this permitted access; any plan or eSIM you buy still has the price shown at checkout.
This is limited access to help you arrange your next plan. It has a usage allowance and speed limit, and it does not replace a data plan for everyday browsing. Payment or sign-in can take you to an external service: if your bank’s approval page cannot open, use another connection to finish. If an order is pending, check that order before paying again.
Questions about using Horizon without data
Can I still browse Horizon when my data runs out?
With recovery access available on your installed Horizon eSIM, you can reach the Horizon website and browse its plans after your travel data runs out. Keep the eSIM switched on and connected to a mobile network.
Does recovery access work after my plan expires?
The network feature supports both exhausted data allowances and expired packages. It provides limited access to Horizon while you arrange your next plan.
Can I top up my eSIM without Wi-Fi?
Recovery access uses the mobile connection of your installed Horizon eSIM, so you can reach Horizon without Wi-Fi when that access is available. Sign-in or bank approval may still need another connection.
Can I buy an eSIM when I have no data left?
You can reach Horizon’s store and purchase pages through an existing Horizon eSIM with recovery access. If you do not yet have a Horizon eSIM installed, use Wi-Fi or another connection for your first purchase and setup.
Do I need to install another eSIM when I top up?
No. A top-up adds a plan to your existing Horizon eSIM without another QR code. If you choose to buy a new eSIM instead, follow its separate installation instructions and use a working connection for the profile download.
Is access to Horizon free after my data runs out?
Horizon pays for the permitted recovery traffic. This access has usage and speed limits. A new data plan or eSIM remains a separate purchase at the price shown at checkout.
Can I buy or top up completely offline, with no signal?
No. Having no data left is different from having no mobile signal. Recovery access needs a network connection through your installed Horizon eSIM. It does not work in airplane mode or somewhere with no usable coverage.
What if my bank’s payment page does not open?
Your bank or another external payment service may require a separate connection. Check any existing pending order before starting another payment. Horizon support can help with your order reference.
Choose what comes next.
Browse your next destination or add more data to the Horizon eSIM already on your phone.