Every plan is a digital eSIM, so no physical parcel is shipped. After payment confirmation, check your account and inbox for the QR code or installation details.
The short version
Nothing physical is ever sent. You are buying a digital eSIM profile, not a SIM card in the post.
After payment is confirmed, we prepare your eSIM and QR code for your account and send the details to your email.
Because the product is digital, no physical parcel, customs shipment or delivery van is involved.
Digital eSIM delivery
After our provider, Paysera, confirms the payment, the automated process prepares your eSIM profile.
The process is not tied to office hours, but payment review or provider processing can delay an order.
There is no physical product, so there is nothing to track, sign for, or collect.
Where you receive your eSIM
In your account. Sign in and open "My eSIMs" to find every plan you've bought, each with its QR code and step-by-step install details.
By email. We also send a confirmation to the email address you used at checkout, with the QR code and a link back to your account.
Your account is the source of truth. Once the order is fulfilled, the eSIM and installation details appear under "My eSIMs"; email delivery can be delayed or filtered.
How long delivery takes
Delivery timing can vary. After payment confirmation, check your account and inbox for the eSIM and its installation details.
Payment review or provider processing may delay delivery. If the order does not appear, refresh your account and contact support with the order number.
Activation and validity follow the selected plan terms shown before purchase.
If you haven't received it
Check your account first. Open "My eSIMs" — if your order succeeded, the eSIM is there even if no email arrived.
Check your spam and promotions folders. Delivery emails sometimes get filtered; searching your inbox for "Horizon" usually finds it.
If the order is still missing, email support@horizonesim.com with your order number and the email you used. We will investigate and either resend the details or correct the delivery.
Installing and activating
Delivery and activation are two different steps. After receiving the eSIM, follow the selected plan's activation and validity terms shown before purchase.
Each plan in "My eSIMs" comes with a QR code and install instructions for both iPhone and Android. Scan the code or follow the manual steps to add the eSIM to your device.
We recommend installing before you travel and turning the line on once you arrive. For full steps, see our Help center.
No shipping fees
Because nothing is physically shipped, there are never any shipping, handling, or delivery charges added to your order.
The price you see on the plan page is the price you pay — no surprise costs at checkout, in any country.