World eSIM

Kosovo is included in Horizon's World plan. The name World does not mean every country is covered: Armenia and Bangladesh are excluded, and so is any country or territory missing from the selected plan's coverage list. Check that list for the outward route, the return route and any stopovers where you want mobile data. A neighbouring country being included gives no coverage entitlement across its border. The full list shown with the offer is the place to check destinations beyond the examples on this page.

Yes, when each destination is listed and the plan still has data and validity. For example, the United Kingdom, Japan, Singapore, Australia and New Zealand are included, so a journey through those countries can use the same installed profile. Changing countries does not replenish the allowance or give you a new validity period. Include flight days and longer stopovers when choosing the duration, and download bookings before leaving each place because network registration at the next arrival may take time.

Yes. A covered home country or transit country counts just like the main destination. Installing the profile does not start the validity period; it starts when the eSIM first connects to a supported network in Japan. This rule also applies at any other covered stop. Leave the Horizon line off if you want to save the plan for a later leg, then switch it on, select it for data and enable data roaming when needed. There is no separate manual activation step. Once the first successful connection has occurred, turning the line off between flights does not pause or reset the validity period.

Start with the places where you need data. A country plan suits a stay focused on that country; a regional plan can suit a cluster of covered neighbours. World becomes useful when the route reaches beyond that cluster, such as a family visit in Kosovo followed by time in Japan and Canada, which are all included. Compare the available allowances and durations for the entire itinerary. A broader name does not make an offer the right choice if a smaller plan already covers every stop you need.

Use it for supported land networks at included destinations, such as the United States, the Bahamas or Barbados. It does not provide the ship's Wi-Fi or maritime connectivity between ports, and a country's inclusion does not promise reception on every remote island, mountain road or stretch of coastline. Save shore meeting points and the ship's return time before disembarking. Use airplane mode at sea and enable Wi-Fi separately if you have arranged the ship's Wi-Fi service. For a route through an excluded country, arrange a separate data option before arrival.

The World eSIM is data-only, with no phone number, ordinary calls or SMS included. Messaging and internet-calling apps use its data where those services are available. On a compatible phone, your usual SIM can remain available for its own services under your home operator's terms; that operator may charge for roaming activity. Hotspot sharing is free on every Horizon plan. A compatible device and correct settings are needed, and a connected laptop or tablet uses the same plan data, so include uploads and video meetings when choosing the allowance.

No. Horizon fixed-data plans have no throttling. There is no daily limit that slows you down, so you can use your whole plan in one day if you need to. Your speed depends on the local network, your signal and how busy the network is. When your data allowance is used up, the plan stops rather than slowing down.

Yes. We always refund the full amount you paid when you request it, whether your eSIM is unused, partly used or fully used. There is no time limit for requesting a refund.